Terms & conditions

By utilizing our vehicle transportation broker services, you, as well as the individual or entity you are representing, hereby acknowledge and accept all the terms and conditions of service (“TERMS”) outlined herein. In the event of a conflict between these TERMS and any other documents, including but not limited to a motor carrier bill of lading, tariff, service guide, or any other related documents, these TERMS shall take precedence and govern the relationship between you and TRUCKBOARD. These TERMS are non-negotiable and can only be modified by TRUCKBOARD.

THESE TERMS INCLUDE PROVISIONS THAT GOVERN THE PROCEDURE FOR RESOLVING CLAIMS BETWEEN CUSTOMER AND TRUCKBOARD. THESE PROVISIONS, WITH FEW EXCEPTIONS, MANDATE THAT CUSTOMER SUBMIT ANY CLAIMS AGAINST TRUCKBOARD TO BINDING AND FINAL ARBITRATION ON AN INDIVIDUAL BASIS, AND NOT AS A PLAINTIFF OR MEMBER OF ANY CLASS, GROUP, OR REPRESENTATIVE ACTION OR PROCEEDING.

1. “Point of Origin” denotes the pick-up location for the Shipment as designated by the Customer or as later modified by mutual agreement between TruckBoard and the Customer prior to transport.
2. “Bill of Lading” denotes a document provided by the Carrier to the Customer upon delivery, documenting the details of the Shipment and its condition, Point of Origin, Destination, and other pertinent information regarding the Order. The Bill of Lading can serve as either a receipt or a contract between the Carrier and the Customer.
3. “Inoperable” denotes a state or condition in which a Shipment cannot function or be driven for any reason, including but not limited to the removal, alteration, damage, or deterioration of its parts, including but not limited to the engine, transmission, wheels, steering mechanism, brakes, tires, etc.
4. “Additional Services” refer to enhancements and additional services requested by the Customer, such as top-loading of vehicles, guaranteed pick-up dates, enclosed transport, additional personal belongings, and so forth.
5. “TruckBoard,” “we,” “us,” or “our” refers to TruckBoard LLC, its affiliates, and subsidiaries. TruckBoard is a transportation broker, as defined in 49 U.S.C. § 13102(2), arranging for the transportation of freight through third-party Carriers and duly licensed by the Department of Transportation (DOT), and registered with the Federal Motor Carrier Safety Administration (FMCSA) under Docket No. MC-1187355 and/or other government agencies as required by law. TruckBoard is not a Carrier.
6. “C.O.D.” stands for “collect on delivery” or “payment on delivery.”
7. “Order” signifies the Customer’s request for TruckBoard to arrange for the transportation of the Customer’s Shipment.
8. “Customer’s Agent” designates an individual over the age of 18 designated by the Customer to act on the Customer’s behalf or as an agent.
9. “Order Confirmation” encompasses any written confirmation from TruckBoard to the Customer confirming the Customer’s Order and other details, including but not limited to the description of the Shipment, Point of Origin, Destination, dates, and quoted rate.
10. “Destination” designates the drop-off location for the Shipment as designated by the Customer or as later modified by mutual agreement between TruckBoard and the Customer prior to delivery.
11. “Customer” encompasses the individual, company, or other entity, including its agents and representatives, that is arranging for the transportation of the Shipment.
12. “Carrier Form” pertains to a receipt, inspection report, Bill of Lading, shipping order, or similar document provided by the Carrier at the Point of Origin and/or Destination.
13. Upon the Customer’s request, TRUCKBOARD will arrange for the transportation of the Customer’s Shipment by Carriers, subject to these TERMS. TRUCKBOARD reserves the right, in its sole discretion, to refuse or cancel any Order at any time.
14. TRUCKBOARD’s services are considered completed when a Carrier has accepted the Customer’s Order.
15. The Customer understands and acknowledges that TRUCKBOARD (i) operates solely as a transportation broker, (ii) is not a motor carrier or transporter, and (iii) does not hold itself out as providing the transportation of property.
16. The Customer expressly comprehends and agrees that TRUCKBOARD never takes custody or possession of, transports, or handles the Customer’s Shipment, nor assumes any liability for the Shipment.
17. TRUCKBOARD shall provide the Customer with an estimated pickup and estimated delivery date; however, delays may occur prior to and/or during transport due to weather or road conditions, government regulations, mechanical problems, and other causes that are beyond TRUCKBOARD’s control. TRUCKBOARD cannot and does not guarantee delivery dates or times. The Customer understands and accepts that TRUCKBOARD is not responsible or liable for any losses or expenses caused by delays of any kind or for any reason.
18. The Customer acknowledges and agrees that it is solely responsible for ensuring the accuracy of all information, including the Shipment description (year, make, model, body style, trim, etc.), Point of Origin, Destination, fees, and special instructions in the Order Confirmation, as well as on the Carrier’s Form, Bill of Lading, or other required documents. Any modifications or corrections to the Shipment description or any changes to an Order may result in additional charges or the cancellation of the Order. The Customer relinquishes any claims against TRUCKBOARD for additional fees or Order cancellation if the Shipment details do not match those listed in the Order Confirmation.
19. The Customer must inform TRUCKBOARD about the size and condition of the Shipment at the time of booking and before the pick-up date. The Customer understands and accepts that if the Shipment becomes inoperable during transit or if the Shipment (i) deviates from the original equipment manufacturer (“OEM”) specifications with modifications such as aftermarket spoilers, lowered chassis, height adjustments, etc., (ii) exceeds standard size due to factors like dual or oversized wheels, extra-large tires, racks, lifted chassis, or (iii) constitutes a large vehicle like a limousine or a hearse, then the Carrier may impose additional fees for transportation or refuse to transport the Shipment altogether.
20. The Customer acknowledges and accepts responsibility for preparing the Shipment for transportation. The Customer must secure or remove all loose parts, fragile accessories, and low-hanging spoilers before shipment. Non-permanent, externally mounted luggage racks and other accessories must be removed before shipping. The Shipment must be presented to the Carrier in an operable condition with no more than a quarter tank of fuel. The Customer understands and accepts that they are liable for any damages, losses, or claims related to the Shipment, other vehicles, or individuals that arise from any part of the Shipment becoming loose or detached during transport.
21. The Customer must deactivate any alarm system installed in the Shipment or provide clear instructions for its deactivation to the Carrier. In the event the alarm activates during transit, and there are no instructions or keys to turn it off, the Carrier may be compelled to silence the alarm using any reasonable means available, with no recourse available to the Customer.
22. The Customer may place one suitcase OR one bag containing personal belongings in the Shipment, provided it does not exceed one hundred pounds (100 lbs.) and is confined to the trunk or storage area of the Shipment. The Customer must inform TRUCKBOARD and the Carrier of such personal belongings in the Shipment at the Point of Origin before loading. The Customer understands and accepts that the Carrier has the authority to decline any personal belongings in the Shipment if their transportation is deemed unsafe or violates the law. The Customer is advised not to leave any negotiable instruments, legal documents, jewelry, furs, money, cash, currency, antiques, or valuable items in the Shipment. The Customer understands and accepts that neither the Carrier nor TRUCKBOARD are liable for personal items of any kind or value left in the Shipment, or for any damage to the Shipment caused by excessive or improper loading of personal items. Placing personal belongings in the Shipment is done at the Customer’s own risk.
23. The Customer understands and accepts that they are explicitly prohibited from loading any explosives, firearms, ammunition, weapons, flammable products, live animals, live plants, contraband, drugs or narcotics, alcoholic beverages, or illegal goods in the Shipment. The Customer understands and accepts that upon discovery, such prohibited items and/or the Shipment may be confiscated or disposed of by law enforcement or the Carrier, and the entire Order may be canceled without any compensation to the Customer. The Customer will be solely responsible for any fees, fines, damages, or other liabilities resulting from a violation of this Section.
24. Customer warrants their compliance with all relevant laws, rules, and regulations, including customs, import, and export laws, as well as governmental regulations of any country through which, to which, from which, or over which the Shipment might be transported. Customer commits to providing the necessary information and documents to ensure adherence to these applicable laws and regulations. TRUCKBOARD bears no responsibility, neither to Customer nor to any other party, for any losses or expenses incurred due to Customer’s failure to adhere to this provision. Additionally, any Customer’s Agent or entity representing Customer further warrants their authority to act on Customer’s behalf and legally bind Customer.
25. Customer acknowledges and accepts that due to municipal zoning restrictions, road conditions, road closures, low hanging trees, low hanging wires, narrow streets, residential area restrictions, etc., changes to the Point of Origin and/or Destination may be necessary.
26. In situations where the Carrier cannot access the Point of Origin or Destination, Customer agrees to arrange an alternative meeting location to ensure the safe pickup or drop-off of the Shipment.
27. For the pickup and/or delivery of a Shipment, Customer must either be present at the Point of Origin and Destination or designate a Customer’s Agent in cases where Customer is unavailable.
28. Upon pickup at the Point of Origin, Customer or Customer’s Agent is required to:
    1. Thoroughly inspect the Shipment for any pre-existing damage in collaboration with the Carrier.
    2. Document the Shipment’s condition by a) noting any pre-existing damage on the Carrier Form or Bill of Lading, b) signing the Carrier Form or Bill of Lading, and c) requesting a copy of the same from the Carrier.
    3. It is strongly recommended that Customer or Customer’s Agent takes photographs of the Shipment from all angles at the Point of Origin.
29. Upon delivery at the Destination, Customer or Customer’s Agent must perform a meticulous inspection of the Shipment in the Carrier’s presence to identify any potential transit damage. Any new damage should be clearly documented as an exception on the Bill of Lading. Customer or Customer’s Agent is responsible for signing the Bill of Lading and ensuring they receive a final copy signed by the Carrier, which will serve as the conclusive report on the Shipment’s condition, particularly in cases of disputes with the Carrier. Once again, it is advised that Customer or Customer’s Agent take photographs of the Shipment from all angles before signing the Bill of Lading.
30. Customer acknowledges and accepts that if they or their Customer Agent sign the Carrier’s Form or Bill of Lading at the Destination without noting any damage, regardless of lighting or weather conditions at the time of inspection, it will confirm that Customer received the Shipment in satisfactory condition. Subsequently, both TRUCKBOARD and the Carrier will be relieved of any further responsibility.
31. TRUCKBOARD shall (i) endeavor to pick up and deliver Customer’s Shipment as close to Customer’s door or Customer’s designated Point of Origin and Destination as legally and safely feasible, and (ii) transport the Shipment in a commercially reasonable manner.
32. At the Point of Origin and/or Destination, TRUCKBOARD may provide a Carrier Form, receipt, or Bill of Lading. Customer or Customer’s Agent is obligated to carefully review such Carrier Form, as it may serve as a transportation contract between Customer and Carrier. Any disputes or inquiries about these documents should be directed to Carrier.
33. Customer acknowledges and consents to the possibility of being subject to the Carrier’s terms and conditions of service, tariffs, rules, or classifications. Copies of these documents must be obtained directly by the Customer from the Carrier.
34. Customer is obligated to make full payment for each Order and any Additional Services, following the terms specified in the Order Confirmation and these TERMS, with no allowances, chargebacks, or deductions permitted by Customer, regardless of any existing, pending, or unfiled claims, losses, delays, or damages.
35. Unpaid invoices for TRUCKBOARD’s services will accrue interest at a rate of five and half percent (5.5%) per month. In addition, Customer will be held responsible for all expenses incurred by TRUCKBOARD, including reasonable attorney’s fees, associated with the collection of unpaid charges.
36. If the Shipment is put into storage due to Customer’s refusal to cover fees or accept delivery from the Carrier for any reason, the costs of storage will be borne by Customer. The Shipment may also be subject to the Carrier’s lien for transportation charges until the outstanding balance is paid in full. Any and all expenses related to storage and redelivery will be the sole responsibility of Customer. Customer acknowledges that there will be no recourse to TRUCKBOARD for reimbursement in such circumstances.
37. Customer has the option to cancel an Order at any time without incurring any costs or cancellation fees, provided that a Carrier has not yet accepted the Order. In the event that an Order is canceled after a Carrier has accepted it, for reasons including but not limited to Customer-initiated cancellations, TRUCKBOARD’s cancellation due to Customer’s breach of these TERMS, or the Carrier’s inability to pick up the Shipment upon arriving at the Point of Origin, Customer agrees to a minimum cancellation fee of $449.00. This fee is applicable because TRUCKBOARD’s services have been provided at this stage. Furthermore, Customer acknowledges the potential for additional cancellation fees, such as a dry run fee imposed by a Carrier and other vendors engaged to fulfill the Order.
38. Customer is entitled to a refund solely for the portion of services that remains unfulfilled. If Additional Services were paid for but not delivered for any reason, and the Shipment was subsequently delivered, the Customer’s only recourse is a refund for the unfulfilled portion of the Additional Services fees.
39. Customer must submit cancellation requests in writing via email, sent to [email protected] TRUCKBOARD will not accept cancellations made via telephone, text, chat, or any other communication medium.
40. TRUCKBOARD functions as a property transportation broker and, therefore, bears no liability for any cargo loss or damage claims under any circumstances.
41. In cases where Customer has a claim related to loss or damage to a Shipment, it is imperative for Customer to understand and agree that the party responsible for all such claims is the Carrier, not TRUCKBOARD. Customer is responsible for directly filing any claim with the Carrier responsible for transporting the Shipment.
42. Should Customer choose to initiate a claim against the Carrier, it is Customer’s obligation to promptly report such a claim to TRUCKBOARD, with a deadline of no later than forty-eight (48) hours following the delivery. This allows TRUCKBOARD to provide the Customer with relevant Carrier-related documents in a commercially reasonable manner.
43. Customer is hereby notified and comprehends that claims against motor Carriers are subject to federal law, specifically the Carmack Amendment to the ICC Termination Act of 1995, found at 49 U.S.C. §14706. Claims against ocean Carriers, on the other hand, are generally governed by the Carriage of Goods by Sea Act, 46 U.S.C. §30701. In the event of a claim, Customer is encouraged to seek independent legal counsel (at Customer’s own expense) for guidance on these laws.
44. Customer acknowledges and agrees that neither TRUCKBOARD nor the Carrier can be held responsible for any cargo loss or damage resulting from acts or omissions beyond their control. Such factors include, but are not limited to, damage caused by weather conditions such as hail or storms, acts of God, riots, strikes, political unrest, acts of terrorism, as well as loose, worn, or broken parts of a Shipment, and the presence of personal items in the Shipment.
45. Customer hereby undertakes the responsibility to indemnify, defend, and shield TRUCKBOARD, along with our affiliated entities, as well as our respective employees, officers, and directors, from any and all losses, liabilities, damages, payments, settlements, judgments, penalties, fines, expenses (inclusive of reasonable attorneys’ fees), and costs. This encompasses suits, actions, and claims—whether they are actual, potential, threatened, or pending—brought forth by any individual or entity.
46. Such claims may involve damages resulting from personal injury or loss of life, property damage (including real property), environmental concerns, claim liability, and associated damages. These claims may arise due to the actions or omissions of Customer, its agents, employees, or representatives.
47. TRUCKBOARD’s total cumulative liability for any and all claims and damages, whether arising from statute, contract, tort, or otherwise, shall not, under any circumstances, exceed the total fees paid by Customer to TRUCKBOARD for TRUCKBOARD’s services under the respective order confirmation.
48. Except as otherwise provided herein, TRUCKBOARD makes no warranties for any of its services and hereby disclaims all warranties or representations, expressed or implied, including any implied warranties of title, non-infringement, merchantability, fitness for a particular purpose or use, and any warranties arising from course of dealing, usage, or trade practice.
49. Under no circumstances will TRUCKBOARD be liable or responsible for any direct, indirect, incidental, consequential (including damages from loss of business, lost profits, litigation, or the like), special, exemplary, punitive, or other damages, under any legal theory, arising out of or in any way relating to a shipment or these terms, even if advised of the possibility of such damages.
50. Disputes, controversies, or claims arising between the parties in connection with these TERMS, an Order, TRUCKBOARD’s services, or any other Customer engagement with TRUCKBOARD shall be resolved through binding arbitration instead of court proceedings, except if Customer or TRUCKBOARD (1) qualifies to bring claims in a small claims court, or (2) seeks legal action in a court with jurisdiction to prevent intellectual property rights’ infringement, including the pursuit of temporary restraining orders. This arbitration agreement is governed by the Federal Arbitration Act and federal arbitration law.Arbitration proceedings do not involve judges or juries, and court review of an arbitration award is limited. Nevertheless, an arbitrator can grant the same remedies and relief as a court, including injunctive or declaratory relief and statutory damages.Before initiating arbitration, Customer must send a signed letter, individually outlining their claims, desired relief, and request for arbitration to TRUCKBOARD at 1300 S FORT HARRISON AVE STE200, CLEARWATER FL 33756, via certified mail, Federal Express, UPS, or USPS express mail with a required signature. TRUCKBOARD will do the same, except if there is no physical address on file for Customer, by sending an electronic mail to the last known address. Unless otherwise specified herein, the arbitration will be administered by the National Arbitration Mediation (“NAM”) under its rules, including for Consumer-Related Disputes. Customer and TRUCKBOARD also agree to delegate the issue of arbitrability to an arbitrator. Payment of administration and arbitrator fees will adhere to NAM’s rules, but all filing fees will be covered by the filing party. Should Customer prevail, they may seek reimbursement of fees and costs, whereas TRUCKBOARD may seek attorney’s fees and costs if the arbitration deems Customer’s claims frivolous. Arbitration will involve only one arbitrator, not a panel. Customer can choose between telephone arbitration, written submissions, or in-person proceedings in the county where Customer resides or another mutually agreed location. In cases of multiple disputes on similar issues, claims will be arbitrated in the order they were filed, with a three-year limit. This arbitration agreement remains in effect after the termination of these TERMS.
51. Class Action Waiver. Both parties agree that dispute resolution proceedings or lawsuits, whether in arbitration or court, will be limited to individual claims and will not include class or representative actions. Consequently, Customer forfeits the right to bring claims on behalf of a class of individuals. However, Customer retains the option to pursue individual claims for public injunctive relief and in small claims court. This provision does not prevent the parties from settling claims on a class-wide basis or coordinating claims filed in arbitration.
52. Enforceability. If any part of this arbitration agreement is invalidated, the exclusive jurisdiction in the section titled “Governing Law; Jurisdiction” will govern any court claims related to these Terms.
53. Jury Trial and Small Claims Court. Should a claim proceed in court instead of arbitration, both parties waive the right to a jury trial. Additionally, Customer or TRUCKBOARD may initiate legal action in any court with jurisdiction to prevent intellectual property rights’ infringement, including seeking temporary restraining orders.
54. Nothing in these TERMS or Customer’s utilization of TRUCKBOARD’s services shall be interpreted as establishing a partnership, joint venture, employment, or agency relationship between the parties. Neither party has the right or authority, in writing or otherwise, to create any warranty, liability, or obligation on behalf of the other party, whether express or implied. Both parties intend to maintain their status as independent contractors, each responsible for its own actions.
55. Customer may not assign any rights under these TERMS without prior written consent from TRUCKBOARD, except as expressly provided in these TERMS. These TERMS are binding upon the parties and extend to their respective successors and permitted assigns.
56. If any provision of these TERMS is determined by a court of competent jurisdiction to be unenforceable or invalid, that provision will be modified or eliminated to the minimum extent necessary to preserve the full force and effect of these TERMS.
57. These TERMS constitute the entire agreement between Customer and TRUCKBOARD, superseding all prior written or oral representations. This agreement may only be amended by TRUCKBOARD. By proceeding with the transaction, Customer confirms having read, fully understood, and agreed to these TERMS.
58. Customer waives any claims or defenses based on not having read, known, or comprehended these TERMS in their entirety.
59. The failure of TRUCKBOARD to exercise or enforce any right or provision in these TERMS shall not constitute a waiver of that right or provision. Any waiver by TRUCKBOARD must be in writing and signed by an authorized representative.
60. TRUCKBOARD retains the right to utilize Customer’s name, as well as TRUCKBOARD’s name, logo, and trademarks, and to identify Customer as a TRUCKBOARD customer for marketing, promotional, and similar purposes on TRUCKBOARD’s websites and in other communications and materials provided to existing or potential TRUCKBOARD customers, partners, and investors. To decline this right, Customer must email [email protected], indicating the desire not to be used as a reference.
61. These TERMS encompass the entire agreement between Customer and TRUCKBOARD, governing the terms and conditions of Customer’s use of our services, and superseding all prior or contemporaneous communications and proposals, whether electronic, oral, or written. However, Customer may also be subject to additional terms and conditions, posted policies (including, but not limited to, the Privacy Policy), guidelines, or rules applicable when using TRUCKBOARD’s services.